Responsible Gaming
at baj vip

1 Our Commitment to Player Safety

At baj vip, responsible gaming is not an afterthought — it is a core pillar of how we operate. We recognise that while the vast majority of our players in Bangladesh enjoy cricket betting and casino games as a fun leisure activity, a small number of individuals may develop unhealthy patterns of play. Our responsibility is to provide the tools, information, and support necessary to help every player stay in control.

baj vip is built on the principle that gambling should always be entertaining. It should never be viewed as a way to earn income, recover financial losses, or escape personal problems. The moment gambling stops being enjoyable, it is time to step back — and baj vip makes that step as easy as possible.

We continuously invest in the responsible gaming features available on our platform, train our support team to identify and respond to signs of problem gambling, and work to ensure that every player who needs help can access it without barriers. All protective tools on baj vip are completely free to use and accessible from your account settings at any time.

2 Age Restriction and Verification

baj vip enforces a strict 18+ age policy across all games, betting markets, and platform features. Gambling by individuals under the age of 18 is absolutely prohibited on baj vip, regardless of the platform, device, or region of access within Bangladesh.

How We Verify Age

All players are required to complete a Know Your Customer (KYC) identity verification process before any withdrawal from their baj vip account can be processed. Accepted identity documents for players in Bangladesh include:

• National Identity Card (NID) — the primary document for Bangladeshi adults
• Valid passport bio-data page
• Birth registration certificate (where NID is not yet issued)

Our verification team reviews submitted documents within a reasonable timeframe. Any account found to belong to a person under 18 will be immediately and permanently suspended, and any balance held will be reviewed in accordance with our Terms & Conditions.

Protecting Young People in Your Household

If you share a device with younger family members — children or teenagers — in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend the following precautions:

• Always log out of your baj vip account when you are not actively using it.
• Do not save your baj vip login password in shared browser profiles.
• Consider using parental control software such as Net Nanny, Kaspersky Safe Kids, or your device's built-in screen time controls to restrict access to gambling websites.
• Store any written login credentials in a secure location inaccessible to minors.

3 Deposit and Spending Limits

One of the most effective responsible gaming tools available on baj vip is the ability to set deposit limits on your account. Controlling how much money you deposit over a given period is a proactive way to ensure that your gambling expenditure stays within a pre-decided budget — before emotions or in-the-moment decisions can influence your spending.

Available Limit Types

How Limit Changes Work

You can reduce your deposit limit at any time and the new, lower limit will take effect immediately — there is no waiting period to decrease a limit. However, if you wish to increase a deposit limit, baj vip applies a mandatory 7-day cooling-off period before the increase takes effect. This built-in delay is designed to prevent impulsive decisions made during a losing streak from leading to runaway spending.

Loss Limits

In addition to deposit limits, baj vip also allows you to set a loss limit — a maximum amount of net losses you are willing to accept within a daily, weekly, or monthly window. Once your net losses reach the set threshold, further wagering will be restricted until the limit period resets. Loss limits work alongside deposit limits to give you full control over your gaming expenditure.

Wagering Limits

You may also set a maximum single-bet stake limit on your account. This prevents any single bet from exceeding a pre-determined amount, which can be a helpful guard against large impulsive wagers placed during high-intensity cricket matches or live casino sessions.

4 Time-Out and Cool-Off Features

Sometimes a player needs a short break without committing to a full self-exclusion. baj vip's time-out feature provides exactly that — a temporary, mandatory pause from all gambling activity on the platform.

Available Time-Out Periods

• 24-hour time-out: A one-day break, effective immediately upon activation. Suitable for players who feel they have been playing too heavily in a single session.
• 7-day time-out: A full week away from the platform. Useful after a difficult week of results or a particularly intensive BPL betting period.
• 30-day time-out: A month-long pause that gives you a significant period to reflect, recover, and reassess your relationship with gambling.
• Custom duration: Select any number of days between 1 and 42 to create a personalised cool-off period that suits your specific situation.

What Happens During a Time-Out

When a time-out is active on your baj vip account:

• You will not be able to log in to the platform on any device.
• All pending bets placed before the time-out was activated will be settled normally and any winnings will be credited to your account balance for withdrawal after the time-out ends.
• You will not receive any promotional emails, bonus notifications, or marketing communications from baj vip for the duration of the time-out.
• Your account balance and game history are preserved and will be fully accessible once the time-out period expires.

Session Time Reminders

Separate from time-outs, baj vip's session reminder feature prompts you with an on-screen notification after you have been continuously logged in and active for a duration you specify (for example, 60 minutes or 2 hours). The reminder is a gentle nudge to take a break, check in with yourself, and decide consciously whether to continue your session.

5 Self-Exclusion Tools

Self-exclusion is the most comprehensive player protection tool available on baj vip. It is designed for players who believe they have a gambling problem and need a firm, extended break from all gambling activity on the platform. baj vip takes self-exclusion requests very seriously and implements them without delay.

Self-Exclusion Periods

What Self-Exclusion Covers

• Immediate and complete suspension of your baj vip account — no logins permitted on any device.
• Removal from all marketing lists — no promotional emails, SMS notifications, or bonus offers will be sent to you.
• Existing account balance is frozen and held securely for the duration of the exclusion.
• Upon expiry of a fixed-period exclusion, you must actively request account reinstatement — the account does not reopen automatically, and a 24-hour reflection period applies before reinstatement is confirmed.
• Permanent self-exclusion cannot be reversed under any circumstances. Your account will be permanently closed and your data retained only as required by our data retention obligations.

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways:

1. Via your account settings: Log in to baj vip, navigate to the Responsible Gaming section of your account dashboard, and select Self-Exclusion. Choose your preferred period and confirm. The exclusion takes effect within minutes.
2. Via live chat support: Contact our 24/7 support team directly and request self-exclusion verbally. Our team will process your request immediately without asking you to justify your decision.

6 Warning Signs of Problem Gambling

Problem gambling often develops gradually. Many players do not recognise the warning signs until the situation has become serious. Being aware of the early indicators can help you or someone you know take action before gambling causes lasting harm to finances, relationships, or mental health.

The following are recognised warning signs that gambling may be becoming a problem. Ask yourself honestly whether any of the following apply to you:

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues in Dhaka or elsewhere about how much time or money you spend gambling.
• Gambling to escape stress, anxiety, depression, boredom, or difficult personal circumstances.
• Neglecting work, family responsibilities, or social obligations because of time spent gambling.
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling.
• Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
• Repeatedly failing to stick to the limits or rules you have set for yourself around gambling.
• Spending increasing amounts of time thinking about gambling — planning your next session, reliving past wins, or strategising recovery from losses.
• Using gambling funds that were intended for essential expenses — rent, utilities, groceries, children's school fees.

7 Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. This self-assessment is for personal reflection only — it is not a clinical diagnostic tool. Answer each question honestly, based on your gambling behaviour over the past 12 months.

8 Support Resources and Getting Help

Asking for help is a sign of strength, not weakness. If you believe gambling is negatively affecting your life, your finances, or your relationships, please reach out. Support is available — and the sooner you act, the easier recovery becomes.

Contact baj vip Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays. Our team can help you:

• Activate a deposit limit, loss limit, or wagering limit on your account
• Set up a time-out or cool-off period
• Initiate a self-exclusion request of any duration
• Provide information and resources about problem gambling
• Escalate your case to a senior responsible gaming officer if needed

Professional Support Organisations

In addition to contacting baj vip directly, we encourage any player experiencing gambling-related distress to seek help from professional support organisations. The following resources offer confidential assistance:

• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a volunteer-run emotional support helpline available to people across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna.
• Gamblers Anonymous: An international fellowship with online meeting resources available to players worldwide, including those in Bangladesh seeking peer support from others who understand problem gambling firsthand.
• GamCare: A leading international provider of information, advice, and counselling for problem gambling. Their online resources are available 24/7 regardless of your location.
• BeGambleAware: A global charitable organisation that provides resources for players, families, and friends affected by problem gambling, including a free, confidential online chat service.

Advice for Family and Friends

Problem gambling does not only affect the individual — it can place significant strain on families and close relationships. If someone you care about in Bangladesh is showing signs of a gambling problem, here is how you can help:

• Approach the subject calmly and without judgment. Express your concern in terms of how you feel, not accusations of wrongdoing.
• Offer practical support — accompany them to a support meeting or help them contact baj vip's responsible gaming team.
• Avoid lending money to cover gambling-related debts, as this can enable continued harmful behaviour.
• Take care of your own mental health. Supporting someone through a gambling problem is emotionally demanding. Seek your own support if you need it.