Privacy Policy — How baj vip Protects Your Data

This Privacy Policy describes how baj vip collects, processes, stores, and protects the personal data of all registered players and visitors on our platform, accessible at baj-vip.com. By creating an account or using any feature of baj vip, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This policy applies to all users located in Bangladesh and is written in plain English to ensure full transparency.

1 Information We Collect

baj vip collects personal data through three main channels: information you provide directly during registration and account management, information generated automatically through your use of the platform, and limited information received from trusted third-party service providers such as payment processors.

Information You Provide Directly

• Account registration data: Full legal name, date of birth, email address, and mobile number registered in Bangladesh.
• Identity verification (KYC) documents: National Identity Card (NID), passport bio-data page, or birth registration certificate, submitted to verify your age and identity before withdrawal processing.
• Payment information: Your registered bKash, Nagad, Rocket, or Upay mobile number, or bank account details for Dutch-Bangla Bank, BRAC Bank, or City Bank transfers. We do not store full card numbers or mobile banking PINs.
• Support communications: Messages, chat transcripts, and any information you provide when contacting our support team via live chat.
• Responsible gaming preferences: Deposit limits, session time limits, or self-exclusion choices you set in your account settings.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the platform.
• Transaction logs: Records of all deposits, withdrawals, bonus activations, wager placements, and game round outcomes associated with your account.
• Session tokens and cookies: Lightweight identifiers stored on your device to maintain your logged-in session and remember your preferences. See Section 4 for full cookie details.

Information from Third Parties

When you complete a deposit via bKash, Nagad, Rocket, or Upay, the respective payment gateway confirms the transaction status and the mobile number used. baj vip receives only the confirmation reference and the amount — we do not receive your full banking credentials from these providers. Game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) may share aggregated gameplay data to support fair-play auditing, but this data is anonymised at the game-studio level before transmission.

2 How We Use Your Information

baj vip uses the personal data we collect strictly for the purposes set out below. We do not use your data in ways that are incompatible with the reasons for which it was originally collected.

Marketing Communications

baj vip sends promotional emails and platform notifications — such as bonus alerts, BPL match reminders, and seasonal offers during Eid or Pohela Boishakh — only to players who have opted in to receive marketing communications during registration or via their account settings. You may withdraw consent and unsubscribe from marketing emails at any time by updating your notification preferences in your account dashboard or by contacting our support team.

3 Data Sharing and Disclosure

baj vip does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Processors

To process deposits and withdrawals, baj vip shares the necessary transaction details with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank. Each of these providers operates under their own privacy and data-handling policies, which govern how they process the information shared with them during a transaction.

Game Studio Providers

To deliver casino games and cricket betting markets, baj vip's platform communicates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a session token that identifies your game session. They do not receive your full name, mobile number, payment details, or NID information. Game providers are contractually prohibited from using session data for any purpose other than delivering the game experience.

Fraud Prevention and Security Partners

baj vip uses third-party fraud detection tools to monitor for suspicious account activity, unusual transaction patterns, and potential identity fraud. These tools process device fingerprints, IP addresses, and behavioural signals. Data shared with these partners is limited to what is strictly necessary for the fraud-prevention function and is subject to strict confidentiality agreements.

Legal and Regulatory Disclosures

baj vip may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or in response to a legitimate formal request. We will notify you of any such disclosure where we are legally permitted to do so.

4 Cookies and Tracking Technologies

baj vip uses cookies and similar lightweight tracking technologies to operate the platform, maintain security, and understand how players use the site. A cookie is a small text file stored on your device when you visit a web page. Cookies do not contain your password, payment information, or KYC documents.

Types of Cookies We Use

Third-Party Cookies

baj vip does not embed third-party advertising cookies or social media tracking pixels on the platform. The game studios that supply our games may set their own session cookies within the game frame to maintain the game state. These cookies are scoped to the game frame and do not track your activity outside the baj vip platform.

Managing Cookies

You can manage and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the platform. Disabling analytics or functional cookies will not prevent you from playing games but may limit some personalisation features. For guidance on managing cookies in popular browsers used in Bangladesh (Chrome, Firefox, Samsung Internet), refer to your browser's built-in help documentation.

5 Data Security Measures

baj vip takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards designed to prevent unauthorised access, accidental loss, or unlawful processing of your information.

Technical Safeguards

• 256-bit SSL/TLS encryption: All data in transit between your device and baj vip servers is encrypted using industry-standard TLS 1.2 or higher. The padlock icon in your browser confirms this connection is active.
• Password hashing: Account passwords are never stored in plain text. baj vip applies a strong one-way cryptographic hash with a unique salt before storing any password-derived value.
• Access controls: Internal access to player data is restricted to authorised personnel on a strict need-to-know basis. All access events are logged and reviewed.
• Firewalls and intrusion detection: baj vip servers are protected by enterprise-grade firewalls. Automated intrusion detection systems monitor for unusual access patterns around the clock.
• Database encryption at rest: Sensitive fields in our database — including identity document references and payment account numbers — are stored in encrypted form.

Organisational Safeguards

• All staff with access to player data are subject to confidentiality obligations and regular security awareness training.
• Third-party service providers that process player data on baj vip's behalf are required to demonstrate equivalent data security standards before onboarding.
• baj vip conducts periodic security reviews and vulnerability assessments of the platform infrastructure.

Your Role in Account Security

Maintaining the security of your account is a shared responsibility. baj vip strongly recommends that you: use a unique, strong password for your baj vip account; never share your login credentials with any other person; log out of your account when using a shared or public device; and contact our support team immediately if you suspect any unauthorised access to your account. baj vip will never ask for your password via email, live chat, or phone.

6 Your Privacy Rights

As a registered player on baj vip, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat. We will respond to all verified requests within 30 days.

Right of Access

You have the right to request a copy of the personal data that baj vip holds about you. This includes your registration details, KYC records, transaction history, and any support communications. Your data will be provided in a clear, readable format.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Note that corrections to KYC identity documents require re-submission of valid supporting documentation.

Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please be aware that certain data (particularly transaction records and KYC documents) must be retained for a minimum period to meet anti-money laundering and responsible gaming obligations, and cannot be deleted upon request during that retention window.

Right to Restriction of Processing

You have the right to request that baj vip temporarily limits how it processes your data while a dispute about accuracy or lawfulness is being resolved.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to request its transfer to another service provider where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on our legitimate interests, including profiling. You may also object to receiving marketing communications at any time — see Section 2 for details on how to unsubscribe.

7 Data Retention Policy

baj vip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or responsible gaming obligations. The table below sets out our standard retention periods for the main categories of personal data we hold.

Once a retention period has expired, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures. Anonymised or aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and business analysis purposes.

8 Policy Updates and Contact

Updates to This Privacy Policy

baj vip may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made to this policy, we will notify registered players via the email address associated with their account and will post a revised version with an updated "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how baj vip protects your data.

Your continued use of the baj vip platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should close your account before the revised policy takes effect.

Children's Privacy

baj vip is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has registered an account, that account will be immediately suspended, all personal data associated with it will be deleted, and any balances held will be reviewed in accordance with our Terms & Conditions. If you believe a minor has registered on baj vip, please contact our support team immediately.

Third-Party Websites

The baj vip platform may contain links to third-party websites or services — for example, links to the game studios whose titles we host. baj vip has no control over the privacy practices of these external sites and is not responsible for their content or data-handling methods. We recommend reviewing the privacy policy of any third-party site you visit from a link on baj vip.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baj vip handles your personal data, please contact our support team via live chat — available 24 hours a day, 7 days a week. For written enquiries, our contact email address is shown below as plain text:

[email protected] (Plain text only — this is not a clickable mailto link)